From AI-powered finance to seamless omni-commerce experiences, I've led products that deliver measurable business value and exceptional user experiences across the Fortune 1 company.
Led personalization efforts for Sam's Club's curbside pickup experience, integrating member data and AI-driven recommendations to create a more tailored, seamless, and engaging pickup journey.
Generic curbside experience lacked personalization, leading to limited member engagement and missed opportunities for relevant services and product recommendations throughout the pickup journey
Built an AI-powered personalization engine using member data to deliver context-aware recommendations during pickup, seamlessly integrated with existing curbside operations.
+10pts NPS improvement, -5+ min perceived wait time, and -15% contact rate for order issues.
Delivered an AI-powered forecasting platform that transformed planning and execution across Sam's Club. Enabled real-time P&L visibility, predictive insights, and faster strategic planning for finance leaders.
Manual forecasting processes took weeks to complete, with limited visibility into real-time financial performance and siloed data across departments hindering strategic planning.
Developed an AI-driven forecasting engine with predictive analytics, featuring a real-time P&L dashboard with automated data integration and cross-functional planning tools for finance leadership.
+30% forecast accuracy, 60% faster planning speed, and 1,800+ hrs/year time saved.
More product work spanning retail operations, sports technology, and enterprise systems.
As a Product Manager Intern, I led efforts to enhance weight calculation logic in eGLS (legacy WMS) for Packsize-generated boxes, leading to improvements in fulfillment accuracy, reduced shipping costs, and optimized downstream operations.
Led mobile app design and development for seamless digital ticketing at American Airlines Center, enhancing fan experience from purchase to entry.
Interested in learning more about these projects or discussing how we can work together? I'd love to connect and explore opportunities to create meaningful product experiences.